Salzburg alojamiento » Terms and conditions

Terms and conditions

We confirm bookings to individual accommodations for hotels and apartments which we do not operate ourselves. We recommend that you reconfirm your booking with the property directly prior to your arrival.

Cancellations must be made through our agency. If you cancel the accommodation or you do not show in the accommodation facility, your booking will result in the accommodation charging your credit / debit card for the first night’s stay.
Client is giving rights to Astra reality to forward credit card details to third party (Accommodation, where client would like to book stay) in case when Accommodation require this information for case of cancellation fee in case of no show.

We do not take responsibility for any problems or overbookings in your chosen accommodation. It is the sole responsibility of the accommodation to provide you with the accommodation and/or other services reserved. We recommend that you reconfirm your booking prior to arrival to avoid complications, which also assists the property in preparing for your arrival, i.e. check-in times.

Our liability:

Astra Reality s.r.o. (Astra Accommodation) endeavors to check the accuracy of information published on this web site with the accommodation providers. You should note, however, that we do not warrant that such information will be error free and in using this web site you acknowledge that the information provided may include inaccuracies and / or typographical errors.

Astra Reality is not liable to you in the event that the accommodation is not suitable for your purposes.

Confirming a reservation:

You must use a credit or debit card to confirm a reservation or you can pay directly via bank. By making a reservation with your credit / debit card you authorise Astra Reality s.r.o. to charge 10-15 % from the total amount (according to the hotel) for the accomodation. This credit card will also be used in case of a cancellation or no show.

Once a reservation is confirmed:

Astra Reality s.r.o. will send you a confirmation of your reservation and will provide contact details of your chosen accommodation. We suggest that you check and confirm with the accommodation facility the precise terms and conditions of cancellation conditions.

Cancellations & amendments to bookings:

The cancellation fee will be charged according to our cancellation conditions. In case of cancellation of the first night from the whole accommodation, Astra Reality is allowed to charge this night from your credit card /debit card. In case of change of number of persons on the day of your arrival, Astra Reality will charge the confirmed number of persons for the first night. Astra Reality does not take responsibility of cancellations due to changes in the accommodation provided, sickness, adverse weather conditions, strikes, Acts of God, or for any other reason. All such liability rests with the person who has booked the accommodation.

Astra Reality reserves the right to change your accommodation to a different accommodation facility of the same quality, similar area and the same price in case of any emergencies (problems in the apartment) or overbooking.